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Communication (17) A Process for Business Writing: The POWER Writing Process Communicating Clearly: Speak to be Heard Communicating Clearly: Write to be Understood Communicating Successfully -Speaking without Talking Communicating Successfully: Assert to Achieve Communicating Successfully: Manage Better by Listening Communicating with Customers: Service Face to Face Communicating with Customers: Service via the Internet Communicating with Customers: Service via the Telephone Evaluate and Revise for Impact: Check Your Writing Style Evaluate and Revise for Impact: Review Texts Systematically Plan and Organize Your Documents: Brainstorm Before Writing Plan and Organize Your Documents: Plan Before Writing Plan and Organize Your Documents: Structure Texts for Clarity Presenting Your Ideas: Captivate Your Audience Presenting Your Ideas: Plan for High Impact Write for Business Success: Break Writing Barriers Custodial (2) Carpet and Upholstery Cleaning Introduction to Green Cleaning Customer Service (12) Customer Care: The Value of Customer Care Customer Care: Who is the Customer? Customer Care: You Make the Difference Excelling at Customer Care: Customers Define Success Excelling at Customer Care: Increase Sales via Service Excelling at Customer Care: Recognize Critical Moments Executone Phone Operation Handling Challenging Callers Professional Telephone Skills Rising to the Customer Challenge: Engage Difficult Customers Rising to the Customer Challenge: Turn Complains into Delight Sharpening Telephone Customer Service Human Resources (29) An Overview of Employment Liabilities Complying with COBRA Conducting Proper Reference and Background Checks: Avoiding Hiring Surprises Conducting Workplace Investigations: A Step By Step Approach Disciplining and Terminating Employees: How to Reduce the Damage Establishing Performance Standards: What Standards Work Best for You? Fleet Safety Guidelines for Managing Intimate Conduct in Schools HIPAA Portability HIPAA Privacy Rules HIPAA Security Standards Hiring and Orientation: Setting the Tone of the Employment Relationship Indemnification and Contractual Liability Instituting Sensible and Affordable Drug Policies and Practices in the Workplace Introduction to Insurance Principles Managing Diversity in the Workplace Pre-Employment Screening: Interviewing Techniques for Winners Preventing and Managing Sexual Harassment: A Training Guide for Managers and Supervisors Prime Diversity Awareness: Begin Your Diversity Journey Prime Diversity Awareness: Diversity Defined Prime Diversity Awareness: The Evolving Labor Force Prime Diversity Management: Be a Diversity Ambassador Prime Diversity Management: Corporate Diversity Drivers Sexual Harassment: An Employee's Guide The Economic and Organizational Impact of Stress in the Workplace Understanding the Americans with Disabilities Act Violence in the Workplace: Reducing Occurrences and Managing the Aftermath Wage and Hour Regulations: The FLSA Workplace Injuries: The Costs and the Solutions Negotiations (11) Moving Past Conflict: Handle Conflict Rationally Moving Past Conflict: Negotiate for Resolution Preparing to Negotiate: Know the Opposing Position Preparing to Negotiate: Know Your Game Position Preparing to Negotiate: Size Up the Playing Field Selecting Your Strategy: Choose Your Game Plan Selecting Your Strategy: Choosing Not to Negotiate Selecting Your Strategy: Collaborate for Solutions Selecting Your Strategy: Compete to Win Selecting Your Strategy: Compromise to Move Forward Selecting Your Strategy: Legal and Ethical Concerns New-hire (6) JanOPS Part 1: Orientation JanOPS Part 2: TrainerOPS (Coming Soon) JanOPS Part 3: PerformanceOPS (Coming Soon) JBOS - Orientation Orientation - General Varsity Orientation- Ensign Problem Solving (18) Accepting the Decision: Implement Decisions Accepting the Decision: Sell Your Solution Creating Successful Solutions: Identify the Core Issues Creating Successful Solutions: Implement Solutions Decisively Creating Successful Solutions: Solve Problems Creatively Defining the Issue: Analyze Problems Creatively Defining the Issue: Determine the Real Problem Investigating the Problem: Gather Evidence Investigating the Problem: Interpret Data Investigating the Problem: Use Investigative Tools Making Group Decisions: Ensure Group Success Making Group Decisions: The Nature Of Groups Making Group Decisions: Working Together Selecting the Solution: Cost-Benefit Solutions Selecting the Solution: Group-Based Solutions Selecting the Solution: Solve Problems Methodically Solving Problems Logically: Solve Problems Together Solving Problems Logically: The Problem Solving Process Professional Development (14) Balancing Stress: Devise a Stress Control Plan Balancing Stress: Measuring Stress Balancing Stress: Simple Solutions for Stress Balancing Stress: Stress Relieving Habits Expanding Time: Develop "SMART" Goals Expanding Time: Focus on What is Important Expanding Time: Remove Your Barriers Working Collaboratively: Assert Your Influence Working Collaboratively: Build Rapport, Gain Trust Working Collaboratively: Communicate Your Goals Working Collaboratively: Extend Your Influence Working with Difficult People: Cope With Continued Conflict Working with Difficult People: Recognize Work Styles Working with Difficult People: Respond to Challenges Project Management (19) Project Management Overview Project Management Professional: Certification Review Project Management Professional: Communications Management Project Management Professional: Cost Management Project Management Professional: Human Resource Management Project Management Professional: Integration Management Project Management Professional: Procurement Management Project Management Professional: Quality Management Project Management Professional: Risk Management Project Management Professional: Scope Management Project Management Professional: Time Management I Project Management Professional: Time Management II Project Management: Closing a Project Project Management: Controlling a Project Project Management: Executing a Project Project Management: Initiating a Project Project Management: Planning Project Activities Project Management: Planning Project Scope Project Management: Project Cost Sales and Marketing (24) Branding Your Internet Identity: Define Your Core Branding Your Internet Identity: Develop an Online Branding Your Internet Identity: eMarketing Branding Your Internet Identity: Form Strategic Alliance Sales: Buyer Behaviors Sales: Buyer Reactions Sales: Buyer-Focused Selling Sales: Closing the Sale Sales: Communication Skills Sales: Concluding a Call Sales: Gathering Information Sales: Managing a Territory Sales: Planning a Sales Call Sales: Presenting Solutions Sales: Probing & Questioning Sales: Seller Behaviors Sales: Telephone Communications Sales: The Sales Call Sales: The Selling Cycle Sales: Written Communications Scoping Your Internet Project: Create an eMarketing Budget Scoping Your Internet Project: Evaluate Statistics Scoping Your Internet Project: Research Accurate Scoping Your Internet Project: Select Your Web Software & Technology (26) Getting Started with E-learning Getting to Know the Varsity University Getting to Know the V-System Getting to Know Varsity Careers Kronos Training Program Microsoft Access 2000 - Advanced Microsoft Access 2000 - Basic Microsoft Access 2000 - Intermediate Microsoft Excel Microsoft Excel 2000 - Advanced Microsoft Excel 2000 - Basic Microsoft Excel 2000 - Intermediate Microsoft Excel 2002 - Basic Microsoft Outlook 2000 - Basic Microsoft Outlook 2000 - Intermediate Microsoft Outlook 2002 Microsoft PowerPoint 2000 - Advanced Microsoft PowerPoint 2000 - Basic Microsoft PowerPoint 2002 Microsoft Word 2000 - Advanced Microsoft Word 2000 - Basic Microsoft Word 2000 - Intermediate Microsoft Word 2002 Varsity Support Center Varsity Support Center & VEKTR Welcome to Your PC Team Management (28) Building Dynamic Teams: Arrive at Peak Performance Building Dynamic Teams: Build Dynamic Teams Building Dynamic Teams: Drive to a Mission Building Dynamic Teams: Strive for Effectiveness Building Dynamic Teams: Thrive on Teamwork Cultivating Great Teams: Create an Invincible Team Cultivating Great Teams: Inspire Team Success Cultivating Great Teams: Resolve Conflicts Positively Cultivating Great Teams: Team Briefings for Success Developing as a Manager: The Many Roles of a Manager Empowering Your Workgroup: Coach for Achievement Empowering Your Workgroup: Delegate for results Empowering Your Workgroup: Evaluate Staff Performance Making Team Decisions: Brainstorm as a Team Making Team Decisions: Choose Between Alternatives Making Team Decisions: Merge Team Opinions Making Team Decisions: Organize Team Consensus Making Team Decisions: Prioritize by Consensus Making Team Decisions: Rank Choices by Criteria Measuring Team Performance: Focus on Perceptions Measuring Team Performance: Learn from Results Measuring Team Performance: Measure for Success Measuring Team Performance: Select the Right Metrics Measuring Team Performance: Survey for Accurate Data Succeeding through Teamwork: Differences make Great Teams Succeeding through Teamwork: Motivate Teams to Excel Succeeding through Teamwork: Resolve Team Conflict Succeeding through Teamwork: Tune Into Team Communication

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