Varsity University

Enrollment

Name:
Your Manager's Name:

What course would you like to take first?

	Course:	Topics covered:
	Manager Effectiveness	Proactive and reactive states; Varsity culture; balanaced scorecard; planning, organizing, directing and controlling; Gantt charts and task charts
	Customer Service	Leadership vs management; 4 laws of becoming service oriented; customer expectations and needs; customer rights; value-added service; principle of overwhelming; principle of small and simple things; human need fulfillment/motivation; customer service skills
	Empowered Teams	Empowerment; building a team structure, team problem identification and solving methods
	Human Resources	Recruiting effectively; selecting effectively, new-hire paperwork; analyzing performance problems; performance management skills; separating with team members; human resource law
	Varsity Financials	Financial success; Varsity's accounting system; financial control; bidding; account readjustment process; industry related math
	Leadership	Leadership model; management model; different between management and leadership; acquiring a leadership perspective; leadership scale
	Strategy	Fulfilling Varsity's mission; low-maturity and high-maturity organizations; activities and profitability; activity integration process; value chain and the profit margin; six footings and repeatable success; strategy vs operational effectiveness
	Total Facility Services	Soil types, loading conditions and foundations; floors, structures and coverings; floor covering maintenance, types of walls, coverings and ceilings; roofs and roofing systems; basics of plumbing; basics of HVAC; basics of eletrical; the 14 facility services
	Spanish 101	Pronunciation; greetings, words and phrases; months, days of the week and basic directions; numbers, telling time and sequencing; industry vocabulary

Note: You will automatically be enrolled in the course you select now. The other courses will be available to you once you complete this first course. For more detailed information about each course, access the CVM area of the VU website. the course that you would like to start first)